Compete, a Kantar Media company, today released the results of its Q1 2010 Smartphone Intelligence survey, which showed major movement in the use of local search, social networking and gaming on smartphones. Compete’s quarterly Smartphone Intelligence survey provides behavioral and survey-based insights into how consumers are using iPhones, BlackBerrys, Android devices and other smartphones.
Local Search on Smartphones Now a Powerful Lead Source for Businesses
Consumers increasingly rely on their mobile phones to search for retailers. Nearly one in three smartphone owners has called or stopped into a local business after finding it using a local search application. In Q1 alone, close to a third of Android and iPhone owners discovered at least two new businesses that they were not previously aware of as a result of using local search applications.
“With the increasing popularity of local search, retailers should ensure their sites are optimized for mobile browsers,” said Danielle Nohe, director, technology and entertainment for Compete. “Making it easy for consumers to discover businesses via their devices opens local companies up to a whole new customer demographic, and savvy businesses should make sure they’re maximizing this opportunity.”
Smartphones Now Part of Social Routine for Twitter and Facebook Users
Consumers are increasingly accessing social networking sites via their mobile devices. According to Compete’s findings, 33 percent of smartphone Twitter users primarily send tweets via their smartphones, and 33 percent of these consumers prefer to read tweets on their phone. Of those accessing Facebook from their smartphone, consumers are increasingly using the device to read news feeds (66 percent), post status updates (60 percent), read/reply to private messages (59 percent) and post photos (44 percent).
“Given the increasing popularity of Facebook, Twitter and other social sites, it follows that users are eager to access these outlets on their phones,” continued Nohe. “Based on our findings, I recommend marketers start thinking about new ways to maximize consumers’ use of smartphones on social sites, as mobile adoption will likely only increase with time.”
Mobile Gaming is most Popular with iPhone Users
iPhone owners are particularly heavy gamers — 51 percent of iPhone users have five or more games loaded on their smartphones. In contrast, 46 percent of BlackBerry users have no games on their devices. Not only do iPhone owners download more games, they play games more frequently than do owners of other smartphones. Of the consumers surveyed, 37 percent of iPhone users report playing games on their smartphones at least daily and puzzle games seem to be capturing the majority of this attention.
“It’s evident that iPhone owners have embraced mobile gaming,” commented Nohe. “Developers should turn their attention to targeting other smartphone users in an effort to even out the discrepancies in mobile gaming adoption.”
About Smartphone Intelligence
Compete’s Smartphone Intelligence combines consumer insights (through surveys) with behavioral data (through online click stream data) to reveal how smartphone owners are using their phones, the sites they visit on the mobile Web and what they like and dislike about their phone and experiences. Smartphone Intelligence subscribers will receive comprehensive quarterly reports with fresh data about smartphone use and behavior, as well as actionable recommendations tailored to their business.Smartphone Intelligence also enables clients to go deeper with custom research addressing specific business questions relevant to unique segments of smartphones owners. Only Compete can bring in the online behavior of millions of consumers through click stream data to help answer these questions. To learn more, visit: http://compete.com/custom_/telecomSmartphone/
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If you're a local business, local search has to be on your marketing radar.
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